Shipping policy

Order Processing and Shipping Time

  • Order processing time: All orders are processed within 3–10 business days (Monday–Friday, excluding holidays).
  • Shipping time: Most orders arrive within 10–25 business days of purchase, including processing time. Oversized items (large furniture shipped by sea freight) may take longer — contact us before ordering if timing matters. These are estimates, not guarantees; occasional delays can occur due to customs or carrier volume.
    Estimated delivery by region:
    United States: 10–25 business days
    Canada: 10–25 business days
    United Kingdom: 10–25 business days
    Australia: 10–25 business days
    New Zealand: 10–25 business days

  • Faster shipping: If you require faster delivery, please contact us at support@casalunora.com before placing your order.

Shipping Fees

  • We offer free shipping on all orders, regardless of order value or destination.

Shipping Methods

  • Shipping methods are determined based on the specific product and delivery location. We use the most suitable option, including sea freight and air freight, to ensure timely and safe delivery.
  • The shipping method is automatically selected to match the product's size, weight, and delivery time requirements.

Shipping Regions

  • We deliver to the following regions:
    • United States
    • Canada
    • United Kingdom
    • Australia
    • New Zealand
  • For countries not listed above, please contact us at support@casalunora.com to confirm shipping availability.

Shipment Confirmation and Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email containing tracking information. Tracking numbers become active within 48 hours.
  • If your tracking does not show updates right after creation, don't worry — this reflects the handover to the final courier (such as USPS, Canada Post, Royal Mail, Australia Post or NZ Post). Once the package is scanned by the courier, tracking will update again. For additional information, contact us at support@casalunora.com.

Customs, Duties, and Taxes

  • CasaLunora is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (including tariffs and taxes) are the customer's responsibility.

Damages

  • If you receive a damaged order, please contact us immediately at support@casalunora.com.
  • Please save all packaging materials and damaged goods before filing a claim to ensure a smooth resolution.

Returns Policy

  • Please refer to our Return & Refund Policy for detailed instructions on returning your order or requesting a refund.

Contact Information

For any questions or concerns regarding your shipment, please contact us: